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For the Express of Missing Item, Lacking Item and Damaged.
If the weight, quantity or pieces of the express received by the consignee is unconformity, please within 24 hours after receiving the package, the consignee should feedback to FedEx in the destination about the lost or damages, and provide the filling No. in the local registration office and accident certificate for our company with 7 working days, so as for the investigation and claim of FedEx. If it is approved by FedEx, the highest compensation is free of freight, compensation for the declared value of the package, but the highest is not exceeded USD100. Part of damage or lost should be compensated according to the actual number of the percentage of the total loss, but the highest compensation is not exceeded USD 100.
The Express lost caused by the customs selective examination
When the express goes through the customs, the customs will open the parcel for inspection, which may cause the parcel lost, (all or part of) the inner items of parcel lost, or held by the customs. Our company will not assume any responsibilities for it.
Insurance
Our company can purchase the insurance on your behalf. For the charge standard, please contact our sales executive.
http://www.chinadhlfedextntups.com
